To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your email address and the last 4 digits of your order number in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • UK customers will receive a pre paid returns courier label by e-mail within 10 minutes of submitting the request.

 

What items are returnable?

You can return any item within 60 days of receipt of your shipment.

  • They must be in original condition, unwashed and unworn

 

Are there any charges for return?

  • There are no charges for returning an item, and UK customers will receive a collect plus courier label so can return the items for free.
  • Currently international customers are resposible for the cost of return shipments - but we are working on this, and hopefully soon we will be able to provide free returns labels for you as well.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed to the original payment card within 10 working days.
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SHOPPING FROM KENYA?

Our main warehouse is in the UK and delivers worldwide. However, we do have a Kenya warehouse and a bespoke Kenya order process. So, if you're shopping from Kenya, click on 'Kenya Shopping Page' below:

KENYA SHOPPING PAGE...................

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