Frequently Asked Questions
Can I return my items if they are the wrong size?
Yes! In fact you can return for an exchange or refund, for any reason within 60 days. Please see our easy returns policy page for instructions on how to do this.
How long will my order take to arrive?
Standard delivery is 3-4 working days for UK, 3-7 working days for USA, Canada and Europe.
Express delivery (Next working day if the order is placed by 1pm) is also available in UK.
Can I order an item for delivery tomorrow?
Express Delivery Available within UK - next working day as long as the order is placed by 1pm.
How can I contact you?
For any queries please send us an email - firstname.lastname@example.org
Can I visit you in person?
We stock in various independent stores in UK, but we cannot guarantee what stock a store has any time.
We have pop up shops at various events around the country. See Events Calendar for more information.
I'm having trouble with my delivery, what can I do?
Firstly, check the tracking number that was sent to you via email after you purchased your order. Secondly, check if a delivery note was left in your post by the delivery company. Alternatively, if you are experiencing any problems with delivery please contact us.
Where are your products made?
We scour the globe to find superior manufacturers where all of our products are made to excellent standard and quality. Our vetted selections of factories are based in Kenya, Turkey and Morocco.
How do I know which size to buy?
Please refer to our size guide for advice on how to correctly measure your size.
Where else can I find Koy Clothing?
Throughout the year you can find us at a number of events around the country.
Do you offer different lengths of Men's Blazers?
Yes, we offer both regular and long length blazers.
Do you offer bespoke or custom Blazers and Shirts?
Unfortunately, we do not provide this service.
When I order a product online, where is the item shipped from?
All orders are shipped from our warehouse and fulfilment centre in Essex, UK.