FREQUENTLY ASKED QUESTIONS

CAN I RETURN MY ITEMS IF THEY ARE THE WRONG SIZE?

Yes! In fact you can return for an exchange or refund, for any reason within 14 days. Please see our easy returns policy page for instructions on how to do this.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Standard delivery is 3-4 working days for UK, 3-7 working days for USA, Canada and Europe. For East Africa see Kenya orders page. See our delivery page for more info.

Express delivery is also available in UK.

CAN I ORDER AN ITEM FOR DELIVERY TOMORROW?

Express Delivery Available within UK - next working day as long as the order is placed by 1pm.

HOW CAN I CONTACT YOU?

For any queries please give us a call on +44 7554427163 / +44 7435752903 or send us an email at jimmy@koyclothing.com / alastair@koyclothing.com 

CAN I VISIT YOU IN PERSON?

We stock in various stores in UK and in Kenya. See all locations here (please bare in mind that we do not stock all of our products in these store locations, as this depends on what the stores have ordered from us). 

I'M HAVING TROUBLE WITH MY DELIVERY. WHAT CAN I DO?

Firstly, check the tracking number that was sent to you via email after you purchased your order. Secondly, check if a delivery note was left in your post by the delivery company. Alternatively, if you are experiencing any problems with delivery please contact us. 

WHERE ARE YOUR PRODUCTS MADE?

We scour the globe to find superior manufacturers where all of our products are made to excellent standard and quality. Our vetted selections of factories are based in Kenya, Italy, Tunisia, Turkey and China.

HOW DO I KNOW WHICH SIZE TO BUY?

Please refer to our size guide for advice on how to correctly measure your size. Alternatively, please drop us a line and we'd be happy to help:

+44 7554427163 / +44 7435752903 / jimmy@koyclothing.com / alastair@koyclothing.com 

WHERE ELSE CAN I FIND KOY CLOTHING?

Throughout the year you can find us at a number of events and in various stockists

DO YOU OFFER DIFFERENT LENGTHS OF MEN'S BLAZERS?

Yes, we offer both regular and long length blazers. 

DO YOU OFFER BESPOKE OR CUSTOM BLAZERS AND SHIRTS? 

Unfortunately we do not provide this service. 

WHEN I ORDER A PRODUCT ONLINE, WHERE IS THE ITEM SHIPPED FROM? 

All orders (apart from orders placed in East Africa) are shipped from our warehouse and fulfilment service in Essex, East London, UK. 

WHEN I ORDER A PRODUCT ONLINE FROM EAST AFRICA, WHERE IS THE ITEM SHIPPED FROM? 

All orders placed with a delivery address in East Africa are shipped from our warehouse in Nairobi, Kenya. Please see our Kenya Shopping page for more information, as not all products are available in East Africa.

WHAT DELIVERY AND PAYMENT OPTIONS DO I HAVE IN NAIROBI? 

Next day delivery/Cash on delivery/Mpesa payment available in Nairobi - please e-mail alastair@koyclothing.com

ARE BLAZERS AVAILABLE TO ORDER ONLINE IN KENYA?

Blazers are not stocked in Kenya (Except at Little Red in Westgate Mall) but will be shipped to Kenya from the UK free of charge. Expect delivery within 2-3 weeks of ordering)

 

 

 

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SHOPPING FROM KENYA?

Our main warehouse is in the UK and delivers worldwide. However, we do have a Kenya warehouse and a bespoke Kenya order process. So, if you're shopping from Kenya, click on 'Kenya Shopping Page' below:

KENYA SHOPPING PAGE...................

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