Frequently Asked Questions

Standard delivery is 3-4 working days for UK, 3-7 working days for USA, Canada and Europe.
Express delivery (Next working day if the order is placed by 2.30pm) is also available in UK.
Shipping rates can vary depending on your region and are calculated at checkout.

Free delivery to UK and Canada on all orders over £150. Free delivery in USA over $50.
We offer free shipping on all orders over £150 to UK & Canada. Free shipping in USA for orders over $50.
UK SUBSCRIBERS GET FREE EXPRESS SHIPPING ON ALL ORDERS FOR LIFE (See footer to sign up)

Yes, we ship our products all over the globe.

Please note that FREE shipping is available in UK, USA & Canada only.
USA orders are shipped from our warehouse in Texas, all other orders are shipped from our UK warehouse.
Firstly, check the tracking number that was sent to you via email after you purchased your order. Secondly, check if a delivery note was left in your post by the delivery company. Alternatively, if you are experiencing any problems with delivery please contact us.
All orders are shipped from our warehouse and fulfilment centre in Essex, UK.

Yes! In fact you can return for an exchange or refund, for any reason within 60 days. Please see our easy returns policy page for instructions on how to do this.
A refund request can be submitted within 60 days after the purchase is made.

You can return for a full refund, for any reason within 60 days of purchase, as long as the item has not been worn and is in resellable condition.
We provide a free returns shipping label for all returns - this can be downloaded after submitting a returns request. For USA returns visit HERE. For UK and ROW returns visit - HERE

For any queries please send us an email - info@koyclothing.com
We stock in various independent stores in UK, but we cannot guarantee what stock a store has at any time.
We have pop up shops at various events around the country. See our Events Calendar for more information.
The cloth (Apart from the Kenyan Kikoy) comes from some of the most respected mills in Italy, England, Belgium, Spain and Portugal, and each garment is made by a specialist workshop in Portugal, Morocco, Turkey and India.

Please refer to our size guide for advice on how to correctly measure your size.
Yes, we offer both regular and long length blazers.
Yes! To some extent at least. We can make a one off Blazer in most of our designs (and even other fabrics if fabric is available) in any size (including sizes we don't normally stock, such as 36S or 56XXL). This service costs an additional £50 on top of the RRP and takes about 3 to 4 weeks. We can also make custom shirts. Please contact us for more info - info@koyclothing.com.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

You can return for an exchange or refund, for any reason within 60 days. Please see our easy returns policy page for instructions on how to do this.

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