Privacy policy

At Koy Clothing Limited, we take your privacy seriously and are committed to protecting your personal data. This privacy policy explains how we collect, use, and store your personal data when you visit our website or use our services.

Our Address: Koy Clothing Limited, 25 Middle Green, Betchworth, RH3 7JL. Company registered in England and Wales with no. 10493681.

  1. What information do we collect? We may collect the following information from you:
  • Name
  • Contact information (including email address, telephone number, and postal address)
  • Payment information
  • Information about your preferences and interests
  • Other information relevant to customer surveys and/or offers
  1. How do we use your information? We use your information for the following purposes:
  • To process your orders and payments
  • To provide you with the products and services you have requested
  • To communicate with you about your orders and any issues or concerns you may have
  • To send you promotional offers and marketing materials (if you have opted-in to receive them)
  • To improve our products and services
  • To comply with legal and regulatory obligations

  1. How do we protect your information? We take appropriate technical and organizational measures to ensure that your personal data is protected against unauthorized or unlawful processing, accidental loss, destruction or damage. We use secure servers and implement appropriate physical, technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, and use.

  2. Do we share your information with third parties? We may share your information with third-party service providers who perform services on our behalf, such as payment processing, delivery services, and marketing activities. We require these third-party service providers to maintain the confidentiality and security of your personal data and to use it only in compliance with applicable privacy laws.

We may also share your information with legal or regulatory authorities if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations or protect our rights, property, or safety.

  1. How long do we keep your information? We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including any legal or regulatory requirements.

  2. Your rights: You have the right to:

  • Access and receive a copy of your personal data
  • Correct or update your personal data
  • Delete your personal data
  • Object to or restrict the processing of your personal data
  • Withdraw your consent to the processing of your personal data (where we rely on your consent as a legal basis for processing)

If you wish to exercise any of these rights, please contact us using the contact information provided below.

  1. Changes to this policy: We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. We will post any updated policy on our website.

  2. Contact us If you have any questions or concerns about our privacy practices, or if you wish to exercise any of your rights under applicable privacy laws, please contact us at alastair@koyclothing.com.