Free Delivery to UK or USA on all orders over £50 & 60-day returns

Delivery & Returns Policy

Delivery

  • Free standard delivery (3-4 working days) on all items to UK (Orders over £50) - Shipped from our UK warehouse using Royal Mail (We will ship with DPD on days of Royal Mail strike action).
  • Express Delivery Available within UK - next working day as long as the order is placed by 1pm.
  • Free standard delivery (3-7 working days) on all items to USA and Canada (Orders over £50) - Shipped from our UK warehouse using DHL Express.
  • We deliver duties paid so customers will never have to pay import taxes to receive their items.

Returns

  • Return any product within 60 days of receipt for exchange or full refund
  • Products can be returned for any reason. In the very rare occasion that a product is damaged/faulty when it arrives with you, please just let us know as soon as possible to avoid any dispute.
  • We offer free returns/exchanges for all UK orders.
  • For international orders, you will need to arrange shipment back to us at your own cost. Replacements will be sent free of charge if an exchange is requested.
  • All we ask is that you send us the products in the same condition in which you received them (I.e. in a re-sellable condition). Items can be unpacked and tried on, they must just not be obviously worn or damaged.
  • Refunds or exchanges will be processed within 48 hours of the return arriving at our warehouse. In the case of an exchange, please allow another 2 - 3 days to receive the replacement. In the case of a refund, please allow another 5 working days for the refund to appear on your payment card.
  • Need to return an item? - please click HERE

IMPORTANT - If you made a purchase from a shop, or pop-up shop at an event, then the above process will not work. In this case, please e-mail info@koyclothing.com

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SHOPPING FROM KENYA?

Our main warehouse is in the UK and delivers worldwide. However, we do have a Kenya warehouse and a bespoke Kenya order process. So, if you're shopping from Kenya, click on 'Kenya Shopping Page' below:

KENYA SHOPPING PAGE...................

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